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Refunds & Returns

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Refunds and Returns

We hope that you are satisfied with your product, however in the event that you would like to return your item/s we have outlined below our terms and conditions associated with a return.

For full terms and conditions, please visit our dedicated page [here]

Inspection and Acceptance of Item/s

Upon delivery or collection, you must sign and date the delivery/collection note. It is your responsibility to check the items to ensure the products delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality at the time of delivery or collection.

In the event of any discrepancy whatsoever, you must notify us immediately upon delivery or collection by writing the discrepancy on the delivery/collection note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged, please retain the packaging. All claims for loss or damage must be made before the end of the next working day. Damaged products (caused by your handling) cannot be accepted for return. In all events, the limits of liability for any fault or defect shall not exceed the purchase price of the item.

If you are ending a contract (cancelling your order) for a reason set out below, the contract will end immediately, and we will refund you in full for any products which have not been provided (within 14 days of the day given notice of cancellation).

The reasons are:

  • we have told you about an upcoming change to the product or these terms which you do not agree to;
  • we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
  • there is a risk that supply of the products may be significantly delayed because of events outside our control

To end the contract with us, please let us know by email at service@woodenteel.co.uk. Please provide your name, home address, details of the order and, where available, your phone number/email.


All of our products at WoodenSteel are made to order, therefore without affecting your statutory rights, products can only be returned should the product contain faults.

Should you return a product and upon examination, we find that there is a discrepancy in the reason for the return of the product, then we shall reserve the right to refuse the credit.

Refunds, exchanges, or credit notes are not available for products sold on made to order, bespoke products or products that are stated as clearance or “sold as seen” (including ex-display products).

We will make any refunds due to you as soon as possible and, if you are a consumer, within fourteen (14) days of the day you gave notice of cancellation. We usually refund any money received from you using the same method as originally used by you to pay for your purchase.

If a fault is discovered after you have exported the products outside United Kingdom, it is your responsibility to return the product to the UK at your own cost for inspection. If a repair or replacement is produced by us, it will only be delivered to a United Kingdom destination. If you then wish for the products to be exported, it will be your responsibility to do so at your own cost and risk. For export orders, it is therefore recommended that inspection takes place in the United Kingdom prior to shipment.